Refund Policy

Our policy last 45 days. To be eligible for a return, your item must be unused and in the same condition that you received it. it must be delivered to us within 45 days

You must also send us an email (Lakahina@info.com) within maximum 10 days (after you have received your item) mentioning your intention to return the item(s) at the address indicated on the order you have received.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Lakahina@info.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
Not satisfied, money-back guarantee

 

Shipping:
To return your product, you should mail your product to:

  • The supplier address received with your item (back of courier)
  • If no supplier address provided: Lakahina, Omval 9, 1096 AA Amsterdam (HQ)

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over Euro 50, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

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